2game's Privacy Policy

1 Introduction

2game ("we", "us", or "the platform") operates a safe and reliable online gaming and betting platform for players in Bangladesh. This privacy policy explains what information we collect when you use our website 2game.bar, how that information is used, and the measures we take to protect your data.

By using our services, you are considered to have agreed to the terms described in this privacy policy. If you disagree with any part of it, please stop using our services and contact us.

This policy applies only to the 2game platform. We are not responsible for third-party websites or services.

2 What Information We Collect

2game collects several types of information that are necessary to operate our services properly. This information falls into two main categories.

2.1 Information You Provide Directly

• Name, email address, phone number, and date of birth provided during registration and account creation
• Government-issued ID details for identity verification (such as a National ID card)
• Financial transaction details — deposit and withdrawal records via bKash, Nagad, Rocket, or bank transfer
• Information and messages you share when contacting our support team
• Account preferences and limit settings

2.2 Automatically Collected Information

• IP address, browser type and version, operating system
• Device type and a unique device identifier
• Your site browsing behaviour — which pages you visited, how long you stayed, which games you played
• Information collected through cookies and similar tracking technologies
• Login times, session duration, and transaction history

3 Purposes for Using Your Information

We use the information we collect for the following purposes:

1. Service operation: To create and manage your account, process transactions, and deliver gaming services.
2. Identity verification: To confirm your age (for users aged 21 and above only) and to protect account security.
3. Financial security: To prevent fraud, money laundering, and other illegal activities.
4. Customer support: To respond to your questions, complaints, and assistance requests.
5. Responsible gaming: To analyse your gaming behaviour, identify problematic patterns, and provide support when needed.
6. Service improvement: To improve our platform and user experience.
7. Technical support: To identify and resolve technical issues.
8. Legal obligations: To comply with applicable laws and regulations.

4 Data Storage and Security

2game gives the highest priority to the security of your information. We apply industry-standard security measures:

4.1 Technical Security Measures

• SSL encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
• Data encryption: Sensitive data such as passwords is stored in encrypted form.
• Firewall and access controls: Only authorised staff can access the information they need.
• Regular security audits: Our systems undergo regular security audits.

4.2 Data Retention Period

We retain your information for as long as your account is active and thereafter for a period required by legal and regulatory obligations. Financial transaction records may be retained for an extended period as required by law.

Despite our best security efforts, no transmission of information over the internet is completely secure. However, we always take the greatest care to protect your data.

5 Sharing Information with Third Parties

2game never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following situations:

5.1 Service Provider Partners

Our payment processing partners (such as the technology managers for bKash, Nagad, and Rocket) receive only the information necessary to complete a specific transaction. These partners work with us under strict confidentiality agreements.

5.2 Legal Requirements

We may be legally required to disclose information in the following situations:

• As part of a court order or legal process
• In response to a legitimate request from a government authority
• To assist in investigations of fraud or money laundering
• When necessary to protect the rights and property of 2game or others

5.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred. We will notify you in advance in such situations.

6 Cookies and Tracking Technologies

Cookies are used on the 2game website. Cookies are small text files stored on your device that help improve the quality of our services.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To monitor and improve website usage.

6.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some parts of our service to not work properly.

7 Your Rights Regarding Your Information

As a user of the 2game platform, you have the following rights over your own information:

• Right to access: You have the right to know what information we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete information.
• Right to erasure: In certain circumstances you have the right to request deletion of your information, though this may be limited by legal obligations.
• Right to restrict processing: In certain circumstances you can ask us to limit how your information is used.
• Right to data portability: The right to receive your information in a structured, machine-readable format.
• Right to object: In certain cases you can object to the use of your information.

To exercise these rights, please contact our support team. We generally respond to your request within 30 business days.

8 Protection of Minors

2game provides services only to individuals aged 21 and above. We do not knowingly collect any information from minors.

If a minor has used our services, please notify us immediately. We will delete the relevant information and close that account.

A note to parents and guardians — please monitor your child's or dependent's internet use. You can find more information on 2game's responsible gaming page.

9 Third-Party Services and Links

The game content providers on our platform (including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others) operate their own independent privacy policies. 2game is not responsible for any data use by these providers.

Payment method providers — bKash, Nagad, Rocket, and Bangladeshi banks — are governed by their own privacy policies, over which we have no control.

10 Changes to This Policy

2game may review and update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• By updating the date on this page
• By sending a notification to your registered email (for important changes)
• Via a notification when you log in to the platform

Continuing to use our services after an update means you have agreed to the new policy. We therefore recommend visiting this page regularly.

11 Contact and Complaints

For any questions, complaints, or data-related requests regarding this privacy policy, please contact our data protection team. Our support team is available 24/7 in both Bengali and English.

Your privacy matters to us. We are committed to ensuring the highest level of protection for your information at all times.